OUR AUTO REPAIR CUSTOMERS SPEAK…
My experience was awesome! They have soda and water provided while you wait. Flat screen tv with cable to keep you company. Internet access in case you get bored. And if needed, a complimentary ride over to Lifetime Fitness if you want to workout while you wait. So convenient and pleasant place to get your oil changed. Customer service was friendly and they remember who you are!
The dreaded oil change… Is it me, or does it seem like every oil change end with a recommendation of about $500 worth of other services? This I why I always use Napa, they actually don’t do that! Yes, they always have some recommendation, but it’s usually relatively inexpensive, such as a tail light, or wiperbades… not complete engine and transmission rework! After my last service they gave me a heads up that I should prepare to change the steering fluid on one of my next visits. I appreciate their honesty and most importantly not relaying the information to me as if my car will explode if I don’t “Do it now”. I’m a return customer, not because Napa is the cheapest place to get my car serviced, but because they provide great customer service, complimentary transportation back to work, and honest mechanics!
Changed the oil in my Prius with synthetic for half what the guys across the street wanted. Didn’t try to sell me anything.You have a new customer.
Their prices are reasonable and they will not push you into unnecessary services. Great customer Service!
This place rocks on a Saturday. Good place to go to get in and out on the weekend. Nice kids play area and customer lounge.
ok, so this is the former Elite that I raved then complained about later. Let’s face it, if I’m writing a review, I’m likely listing complaints. Isn’t that what readers are here for, to avoid what someone else endured? So I upped the rating because they offered compensation for the problem we paid for, which was not the problem as they diagnosed. I just discovered a month or so later, that the offer was made, yet I was not in the loop, thus the late discovery. Called, didn’t receive a call back, so I called once again. Finally, went in and received some satisfaction without attitude. That’s what I call SERVICE!! GO NAPA!