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Our Auto Repair Customers Speak…

5
Elite Auto Repair - Tempe

Great guys to work with. They've done a great job on my parts, and the work on friends and family's cars. I rarely trust anyone with my cars, and if there is ever something I can't (or don't want to) do myself, these are the guys I go to.

5
Elite Auto Repair - Tempe

I brought my car in because it would not start even after putting a new battery in. As soon as the tow truck pulled up with my car they looked at it right away! Everyone was so professional! They fixed my car so fast! Thanks guys!

5
Elite Auto Repair - Tempe

Ah-maze-ing! Friendly and prompt service & smiles, not pushy, clean, couches, tv, touch screen computer to use with a back rest pillow, drinks, snacks. Oh and of course great prices! Like a day spa. :) Never going anywhere else again!

5
Elite Auto Repair - Tempe

I recently had my Escalade serviced here. It needed numerous repairs, and after receiving several very high repair estimates from other shops I came to this location. I could not have been more pleased with my experience. Bruce was extremely helpful in talking me through every step of the repair, and in the process also helped me save several thousand dollars. He was extremely thorough in explaining to me what was happening with my car, and what parts were necessary for repair now, and what parts I could hold off on for a while based on my financial situation. He even showed me the old parts that were replaced, where exactly the malfunction was with the old parts, and what the new parts looked like installed on my car. I would recommend this place to anyone no matter what the make and model of car. Long story short, Bruce and his staff were extremely helpful, saved me a ton of money, and made a situation that I was absolutely dreading much easier to deal with. I love my car, and want to drive it for as long as I can, and I can say without a doubt that after leaving the shop my car has ran smoother than it ever has in the 7+ years I have been driving it. Thanks Bruce! You're the man.

5
Elite Auto Repair - Tempe

Being a Retired criminal Lawyer who has an Assistant Attorney General in the state of New York assigned to the prosecution of consumer frauds, I tend to look at my own consumer transactions with a sharp eye. Here is what I say and experienced at the facility at 8139 S Priest: Honesty - and isn’t that the key element that ordinary people search for? Sure we (the public; strangers to you) want good prices but ultimately – the search is for honesty. Rodney Tenenat (Service Writer at the facility) is the gold ring in that search. He is an honest man. He will earn and attract business to the company and you should know that.

5
Elite Auto Repair - Tempe

Awsome Place Kirk was awsome as well as the entire Elite staff

5
Elite Auto Repair - Tempe

Excelent Company Good Professional Company

5
Elite Auto Repair - Tempe

My experience was awesome! They have soda and water provided while you wait. Flat screen tv with cable to keep you company. Internet access in case you get bored. And if needed, a complimentary ride over to Lifetime Fitness if you want to workout while you wait. So convenient and pleasant place to get your oil changed. Customer service was friendly and they remember who you are!

4
Elite Auto Repair - Tempe

The dreaded oil change... Is it me, or does it seem like every oil change end with a recommendation of about $500 worth of other services? This I why I always use Napa, they actually don't do that! Yes, they always have some recommendation, but it's usually relatively inexpensive, such as a tail light, or wiperbades... not complete engine and transmission rework! After my last service they gave me a heads up that I should prepare to change the steering fluid on one of my next visits. I appreciate their honesty and most importantly not relaying the information to me as if my car will explode if I don't "Do it now". I'm a return customer, not because Napa is the cheapest place to get my car serviced, but because they provide great customer service, complimentary transportation back to work, and honest mechanics!

1
Elite Auto Repair - Tempe

My car was running rough and needed an oil change so I took it into to Napa. I was told the battery wasn't providing enough voltage and needed to be replaced. Rather than pay the nearly $160 for a battery and labor I told the gentleman (Dave was his name) that I would replace the battery myself after I pick up the vehicle. He then told me I need all the fluids flushed and transmission serviced etc. I informed him that this was just done less than a year ago (the break fluid had even been replaced 5 months ago by this very service center when they installed new front & rear breaks). I declined all the unnecessary work and told him to go ahead and diagnose the rough idle and change the oil. Dave calls me back about 15 minutes later and tells me that he can't diagnose the engine with a bad battery. I asked if they could temporarily hook it up to another battery with jumper cables but Dave refused. I felt coerced into buying a WAY OVERPRICED battery just so they could run a diagnostic test on the car! Over $500 later when I go to pick up the car I find they didn't even perform the requested oil change; All I got for my $500 was a battery and a fuel system flush - COMPLETE RIP OFF!! Napa Autocare Center tries to sell you unnecessary services even resorting to strong arm tactics. In my case it was "I can't help you if you don't buy our battery" - BS!!!

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