Elite Auto Repair - Tempe
DONT GO HERE. I took my 2003 Dodge 2500 Ram in at 100,000 miles. I figured it was time for rear brakes, and the front end needed to be checked out, as it was riding rough and I'd just had the tires rotated and balanced. They charged me one hour labor to check it out, $109.96. They came back recommending upper and lower ball joint replacement on both sides, and sway bar connector replacement, for $1500. They also wanted to replace the rear rotors and brakes and parking brake for another $700. The rear rotors had never been turned, but they said they had to be replaced......don't buy that. The sway bar connections absolutely needed replaced. The upper and lower ball joints on both$sides.......possibly, let's say yes they were worn out. So i paid $740.42 in parts $738.71 in labor, and around $80 in fees and taxes.....that sucks, but oh well. I got about 6 Miles when a constant rasping started.....fairly loud, definitely not something I wanted to deal with. I called them, took it back in, and the tech explained it was a bent dust shield rubbing on the rotor. He bent it out of the way, showed me the shield, and said it shouldn't do it again. The manager didn't seem to care about much at all about.....anything. He just stated that they had driven it and it left fine, so it should be fine. Cost: Expensive for sure, there are cheaper comparable shops around. Quality: When I pay a lot for a straightforward mechanical fix, I don't expect surprises. Bottom Line: I'll never go there again, and don't think you should either.
Joe, We are sorry that we did not meet your expectations. Our people strive to make every repair correct and cost effective. These are two items we have to get right in order to build long term relationships with our customers. Your comments will be reviewed by our staff and I. They will be seriously considered. Thank you for taking the time to give us feedback. Please contact me if you want to discuss this further or if there is a remedy that we can offer you. Sincerely, David Schultz Owner
- Elite Auto Repair - Tempe