Auto Repair Tempe

How Do I Know If My Mechanic is Honest?     Considering there are some 800,000 auto mechanics in the US, about one for every 316 cars, it makes sense that most drivers don’t know much about cars. Unfortunately, dishonest mechanics might exploit that inexperience, overcharging for auto repairs or suggesting unnecessary and expensive services, to name a few. How do you know if your mechanic is being honest? How Dishonest Mechanics Work Dishonest mechanics may exploit the unaware by hyping up a service, with confusing technobabble, or suggesting “shotgun” repairs. If you hear, “Your car is going to (explode, burn, die) if you don’t do this,” be wary and get a second opinion. Rarely is a repair such a dire emergency. Dishonest mechanics and hack mechanics might suggest shotgun repairs. There’s almost no chance that your no-start problem will need a starter, battery, and alternator to fix. Similarly, there’s almost zero chance t ... read more

This is from an article that I ran accross just recently. I think it speaks to how we as car repairers need to focus on the cusotmers needs... Factors Influencing Repair Outlet Choice In 2011 Understanding what consumers value in a repair outlet today will allow service providers and their vendors to collaborate to craft an attractive offering in the market, fine-tune the consumer message, and focus execution on critical components of the customer experience. Two key factors influencing consumer repair outlet choice today are trust and value. In addition to the aging vehicle trend, trust is enabling repair shops to win in the current environment. Consumers can't afford to overspend on unnecessary work, nor can they endure the cost of a job not done well. Consumers are spreading the word about repair facilities that can be trusted to do just what is needed at a fair price and get it done right. Today's consumer is also very deal- and discount-oriented. Among other ... read more